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Privacy Policy

Last updated: February 9, 2025

1. Introduction

natalabs L.L.C-FZ ("we", "our", "us", or "natalabs") values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI-powered content generation platform at https://natalabs.com (the "Service").

2. Information We Collect

2.1 Personal Data

  • Account information (name, email address, profile details)
  • Billing information (processed securely through our payment processors)
  • Content you create, upload, or generate using our Service
  • Gmail integration data (with explicit consent)
  • Communication preferences and settings

2.2 Usage Data

  • Log data and device information
  • Usage patterns and feature interaction
  • Performance data and error reports
  • Analytics data (anonymized and aggregated)

Data Collection and Use

We collect data to provide and improve our Service. This includes data you provide directly and data collected automatically, such as usage patterns.

3. How We Use Your Information

  • To provide and improve our Service
  • To personalize your experience
  • To process your transactions
  • To communicate with you about our Service
  • To ensure security and prevent fraud
  • To comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data. Our infrastructure is hosted on secure cloud providers with industry-standard encryption and security practices.

5. Data Retention and Deletion

We retain your personal data only for as long as necessary to provide you with our Service and as required by law. You can request deletion of your data by:

  • Using the account deletion option in your account settings
  • Emailing hi@natalabs.com with your deletion request

Upon account deletion:

  • Personal data is permanently deleted within 30 days
  • Backups are purged within 90 days
  • Anonymized usage data may be retained for analytics
  • Data required for legal compliance may be retained as required by law

6. AI and Automated Processing

Our Service uses artificial intelligence and automated processing to:

  • Generate and analyze content
  • Improve service performance
  • Detect and prevent fraud
  • Personalize user experience

In accordance with AI regulations including the EU AI Act:

  • We maintain transparency about AI use
  • We implement safeguards against bias
  • You can request human review of significant automated decisions
  • We regularly assess AI impact on privacy and rights

7. GDPR Compliance

For users in the European Economic Area (EEA), we comply with GDPR requirements and provide the following rights:

  • Right to access your personal data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

8. UAE Data Protection

We comply with UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection and related regulations.

9. International Data Transfers

We may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.

10. Third-Party Services

We use trusted third-party services for:

  • Cloud infrastructure (Google Cloud Platform)
  • Payment processing (Stripe)
  • Analytics (Google Analytics)
  • Email communication (SendGrid)

11. Contact Us

For any privacy-related questions or requests, contact us at:

natalabs L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: hi@natalabs.com